Becoming a customer-focused, one-to-one enterprise is not something that will ever be fully “achieved.” Being customer-focused is not a destination for a company, but a direction in which to point the business. And you’d be in good company, customer focused companies make up some of the largest companies around the globe. According to Talk desk, if you want to join the ranks customer-focused success like Amazon, Apple, USAA, Hilton, and Marriot one day you’ve got to