Despite the significant time and resources invested, many organizations still lack a true enterprise-wide view and update environment for their customers, resulting in inconsistent service between channels, and lost cross-sell and up-sell opportunities.
Ascential Software Corporation (Nasdaq: ASCL), which provides enterprise data integration systems, today announced that it has entered into a sales and marketing partnership with DWL, a vendor of customer data integration (CDI) hub technology.
Under terms of the agreement, DWL will promote Ascential
Hardware is one thing; software is another. If there are any future wrenches in Google’s strategy, it could be on the software side. IDC storage software analyst Bill North says that software is catching up with hardware as the primary cost of storage. “We’re on the verge of a complexity crisis.”
The e-mail storage war between Google, Yahoo and MSN confirms that competition continues to create better user experiences on the Web. It also shows that
“CDI is essentially an infrastructure that lets you pull together all the [varied] information you have about your customers and share it across applications,” says Meta Group analyst David Newman. Thus, the same version of customer data can be used in call-center, sales and marketing applications.
Only a few years ago, many CRM vendors promised that soon — very soon — enterprises would be able to see all data about their customers at the same time,
The appeal of the new Mercedes SL500 lies not in the growling V-8 or nifty retractable roof, but in the circuitry beneath the surface.
Insight can arrive unexpectedly. In this instance, it came in the form of Abe, who owns the convenience store down the street, when I wheeled up in the latest ego-bomb from Mercedes: a slate-gray SL500 with a coolly sinister menace to its sledgelike profile. Abe loves cars and is always happy to
We locked two of the smartest management thinkers on earth in a room with each other (and 275 readers) and asked them this question. Here’s how they answered.
These have not been the best of times for executives whose titles start with C. One after another, the alpha dogs of the late 1990s have been paraded before Congress, their reputations shot, their shareholders all but wiped out, and the corporations they led revealed as figments of
Father of the cell phone.
Martin Cooper invented the first commercial cellular phone in 1973 at Motorola. Today, billions of tiny descendants of Cooper’s off-white, football-sized prototype bleep the world over, for better or for worse. Now 72, Cooper is CEO of ArrayComm, a wireless-technology company based in San Jose, Calif.
Why is the wireless industry in such disarray?
The entire telecom industry is on the reverse side of a pendulum swing. Last year, the dot-com