How To Be An Effective Leader & Manager
The One Minute Manager, was written more than 25 years ago. Pause for a moment and think about the changes in the world in the past 25 years. It is a bit mind boggling when you consider the depth and complexity of transformation to our everyday lives. The world has changed and the world of work has certainly changed with it.
There are six categories we can glance at that tell the story pretty well:
You can instantly connect anytime, anywhere to almost anyone via your cell phone, Skype, the internet, PDA or even through your Twitter or blog. Blogs and sites like Facebook, which now has more than 100 million users, keep you connected to friends, family AND customers. On most days in 2008, 230,000%2B new users signed up for MySpace. If it were a country, it would be the 11th largest in the world. The number of text messages sent each day exceeds the total population of the earth. YouTube is not only for the crazy antics of teenagers, it is a business tool featuring thousands of product and instructional videos. And you can be anyone you want to be in virtual worlds like SecondLife.com where IBM conducts internal meetings and Harvard now offers courses for credit.
You are now only one or two clicks away from getting an answer to almost any question. Your morning paper is now an RSS feed that goes directly to your PDA so you get the news you want all the time and even get alerts about information important to you (like sports scores!). There were more than 2.7 Billion searches performed on Google in January of 2008.
Wikipedia has become the largest reference website in the world attracting almost 700 million users in 2008. It is written collaboratively by volunteers from all around the world. Today, there are more than 75,000 active contributors working on more than 10,000,000 articles in more than 250 languages. As of October 1, there are 2,581,268 articles in English.
Blogging has become a way of life for thousands of people. As of December 2007, blog search engine Technorati was tracking more than 112 million blogs. There are more people with blogs today (31 million) than had internet connection 10 years ago.
LinkedIn now has more than 24 million users connecting you to almost anyone you want to get to and helping you uncover who works where doing what.
3. Speed & size
Faster and smaller is a new way of life today as well. Just when we think it can’t get any faster, it does. Instant sometimes feels too long and designers and manufacturers of cell phones now face the dilemma that they have gotten too small. (How many of you have a hard time pushing the right buttons on your cell phone?).
It required 410 years to invent a photocopier from the moveable type method. And only 20 to design the modern day computer from the first mainframe.
Distance has been eliminated as a boundary. Teams can work 24/7 across the globe. You’re in Paris…You decide to use your credit card. Getting credit approval involves a 46,000-mile journey over phones and computers…and in a matter of two seconds everything is done. If there is a minor hiccup in the system, the ten second delay feels like forever!
ENIAC, commonly thought of as the first modern computer, was built in 1944. It took up more space than an 18-wheeler’s tractor trailer, weighed more than 17 mid-size cars, and consumed 140,000 watts of electricity. Computers are more affordable and more portable than they have ever been. Computer power is now 8,000 times less expensive than it was 30 years ago. If we had similar progress in automotive technology, today you could buy a luxury car for about $2. It would travel at the speed of sound and go about 600 miles on a thimble of gas.
The average consumer today wears more computing power on their wrists than existed in the entire world before 1961. Look around. Is there anything that has not been significantly impacted by the advances in technology?
5. Competition & Customers
Another key difference in our world today is the elimination of barriers to entry for most businesses and products. The ability to share information instantly around the world coupled with the ability to access it easily means that it is less complicated than ever to start a business. Garage start ups don’t appear any differently to their customer via the web than large, brick and mortar structures.
Co-opetition is more common today as businesses, industries and products overlap. Vendors are also customers are also competitors. We have to constantly examine and re-examine our views of who we serve and how.
Over one million products are available to the average shopper today. From the early 1970s to late 1990s, the number of vehicle models available to choose from rose from 140 to 260. The number of Frito-Lay chip varieties rose from 10 to 78. Over-the-counter pain relievers from 17 to 141. In January 2007, it was reported that there were 106,875,138 Web sites with domain names and content on them, compared to just 18,000 Web sites in August 1995.
And customers are not only finding products online, they are turning to the Internet for every aspect of their lives. One out of seven couples married in 2007 met online.
Generations & Diversity
The United States has four generations at work for the first time ever. The differences in values, needs, wants and desires is enormous providing us almost unending perspectives on every aspect of our business, product and service.
Diversity, including race, age, ethnicity, political and religious beliefs as well as gender is prevalent in most communities and businesses especially those in the US.
So,what is critical to be a great manager or leader in today’s world? You have to have a more complete set of competencies, skills and traits. EQ (emotional intelligence) and IQ are critical – it is not an either/or proposition. Today it is clearly an and/both equation.
To keep up, a leader and manager today has to DO well at the following:
- Get back to basics when everything around you diverts you into complexity
- Make strategic planning a way of life in your organization
- Set clear expectations of what excellence looks like
- Communicate constantly about your strategies and excellence
- Build a high performing culture that supports your strategies and brings them to life
- Provide continuous feedback
- Constantly learn and unlearn